RETURN POLICY

Last updated May 19, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@imaginelighting.eu to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

imagine lighting

Attn: Returns

RMA #

HQ: Fletcher Way, Hemel Hempstead HP2 5SE, UK  

London, HP2 5SE  

United Kingdom  

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

 

Please Note

           

 All items must in original packaging    

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+44 (0) 1442 508 939 

info@imaginelighting.eu